Customer Service Portal (CSP)
Your Central Space to Manage Service Requests
The Customer Service Portal (CSP) is Sandhaanam’s official platform for customers to raise requirements, manage service‑related requests, and track progress in a structured and transparent manner. The portal ensures that requests are clearly defined, properly tracked, and executed efficiently by our teams.
What CSP Helps You Do
Raise Service Requests
Create structured requests for tasks, enhancements, and ongoing support needs.
Track Progress Transparently
View request status, updates, and responses clearly in one place.
Maintain Request History
Access previous requests and outcomes whenever required for reference purposes.
How the Customer Service Portal Works
Step 1: Log in to CSP
Access the portal using the credentials shared with your organisation
Step 2: Create a Request
Submit your requirement with clear details using structured request forms
Step 3: Track and Respond
Monitor progress, view updates, and provide clarifications when required
How to Use the Customer Service Portal
To help you get started and use the portal effectively, we’ve put together a short set of guided videos. We recommend watching them in sequence.
Video 1 : Getting Started with CSP
Learn how to log in to the Customer Service Portal.
Video 2 : Creating a New Service Requirement
Learn how to create a single, structured service requirement.
Video 3 : Creating a Bulk Service Requirement
Learn how to create a bulk service requirement.
Designed for Clarity and Efficiency
The Customer Service Portal is built to reduce dependency on emails and informal communication by providing a single, reliable channel for service requests.
Using CSP helps our teams respond faster, maintain accountability, and deliver outcomes more effectively.